Service Level Agreement
What the service is
Public compact sync at
lwd.nozywallet.org:443 (lightwalletd, TLS). Keys stay on
your device. Health at
nozywallet.org and
status.json.
Operator API at
api.nozywallet.org is one LEONINE wallet — not a store
default, not merchant settlement, not multi-user hosting. Zebrad
JSON-RPC is localhost only.
What it is not
Not a joint hosted wallet for App Store users. Not a processor that holds merchant funds (ZekuraPay watches this node; keys stay in the merchant’s Nozy). Not public JSON-RPC. Not a promise we cannot see IP or sync/submit timing. Not Nym/Tor isolation. Not 24/7 phone support. Prefer Desktop + your own node if that trust is too much.
Support
Email support.team@nozywallet.com. Every issue is held at high priority. We respond within 72 hours.
Node impact (we do not average these)
| P | Meaning | Restore |
|---|---|---|
| P1 | Public LWD unusable: Zebrad/LWD Down, GetLightdInfo failing, or site says Online but >1000 blocks behind tip | 48h |
| P2 | Operator API down; public LWD still works | After we reply |
| P3 | status.json stale >30 min; org page 5xx | After we reply |
Mail is still 72-hour response for all of these. P1 is the restore number that matters for light-wallet users.
Availability targets
| Requirement | Target | Measure |
|---|---|---|
| Public LWD path Online | ≥ 99.0% / month |
5-min samples:
zebra.ok and not syncing and
lightwalletd.ok
|
| status.json fresh | ≥ 99.0% of hours updated < 15 min ago | updated_at |
| Operator API | ≥ 99.5% (does not count as public LWD) | api.ok |
| Support response | 72 hours (every issue, high priority) | Email inbox |
| Planned work | ≥ 24h notice | Org page or GitHub |
99.0% monthly is about 7.2 hours of P1 unavailability, excluding Zcash-network stalls, provider outages, announced windows, and honest Syncing (not claimed Online).
Report
Live: this site and status.json. Monthly (once sample logs exist): P1 hours, LWD Online %, API Online % separately — not one blended uptime.
Support: support.team@nozywallet.com — every issue high priority, response within 72 hours.